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General Enquiries
Q: I am new here. How do I start my first shopping?A: It's very simple to shop from us, you can just follow the steps below :Ordering from WebsiteJust follow the step given at How to PurchaseQ: Where are the products come from? Is it suitable for Malay users?A: All our product are carefully produced at strict quality control and all material are 'Halal' in order to fulfill Malaysian's demand.We have our own factory at China, Indonesia and Thailand to produce guaranteed quality and quantity for supply to all retailer & dealer around the worldQ: Can I bargain for cheaper price?A: Sorry but no, the price shown is fixed but we do have promotions from time to time.Q: Are the products preorder or ready stocks?A: All the products are Ready Stocks. Why? We don't want you to wait so long for them. In fact we have many new arrivals every weeks and we have the most updated collections compared to other online shops!Q: Is the shipping free of charge?A: No, the price shown does not include shipping fee yet. Shipping fees are to bear by customer unless we have promotion for free shipping.Q: Do you have a physical shop I can purchase from?A: Sorry we have warehouse but its not available for any walk in or self collect. All purchase strictly by online only.Q: Is there a minimum purchase quantity I must buy?A: No, you can buy at 1 pc onlyQ: Can I have more discount if I purchase in bulk?A: Yes sure, you can directly email us your purchase detail and we will consider it the prices. auk.online.mart@gmail.comQ: Is there any charges apply when we register an account at your website?A: No. its free of chargeProduct EnquiriesQ: How to know whether the stock are still available?A: Its easy, you can check the status at each product as show at Item availability or out of stock if no stock.Q: How to know the measurement?A: All available measurement is stated at the Description, you can see it after click the products. Its situated at below the productQ: How to know whether the products have other color?A: You can check it at the Related product,you can see it just below the productPayment EnquiriesQ: How do I make payment?A: You can make payment to us through Online banking, Credit Card, Online Transfer, Cash Deposit, ATM Transfer, or Interbank Transfer.
- Cash Deposit - Make payment at the local banks that we are using directly.
- ATM Transfer - Make payment with the ATM machine at at the local banks that we are using directly.
- Interbank Transfer - Make payment between 2 different banks (e.g. RHB to CIMB Bank). This method requires about 1-2 business days to process.Q: Which bank do you accept?A: We are accept MAYBANK & CIMB BANK Only.Q: What do I need to do after I have made the transfer?A: You can put your payment detail at your order or email us with your order number.
Q: What about my balance if I pay more than the order amount because cash deposit does not accept RM1 note?A: Your extra balance will be credited into your bank account, You have to email us your name & detail bank account for transfer purpose.Q: What should I do if I make 2 payments with different amount for the same order? (e.g. I pay RM20 then RM30 again for a RM50 order)A: No worries, kindly submit the payment notification based on your transaction. (e.g. one payment notifcation with RM20, then another one with RM30)Q: If my order amount is RM75, and I have transferred RM80, how should I fill up the Payment Notification form?A: Kindly submit payment notification with the same amount that you have transferred (RM80).Shipment EnquiriesQ: Which courier company are you using?A: We use several courier company to ensure the fastest delivery. We are using POSLAJU, ABX Express, DHL Express and more. You can also choose your prefered courier company during checkout of your respective orderQ: How long does it take to proceed my order?A: Its fast :) We post on the same day if payment are received & notified before 2pm on weekdaysQ: I haven't receive my order and I have paid it since long?A: Kindly check your order status at My Order whether it is "Shipped" or not. If the status is "Shipped", you can track your order at related courier company with the Tracking ID provided. In most case, buyer forgot to inform us after make payment, so do remember to email us at uak.online.mart@gmail.com after make payment.Q: My parcel have return to your company because the postman could not reach me after some time, what should i do?A: You need to contact our customer service via "Contact us", please be reminded that you need to bare the new postage fee for your order.Thank youu ~~~ Enjoy shopping here :) ~
